Community Guidelines

Last update: July 27, 2018

At Broadstone, we want to build a welcoming and safe community for everyone. That’s why Broadstone encourages a high standard of conduct by all parties engaged: yourself, the employer and us at Broadstone all have a responsibility – after all a community only works when everyone has a great experience.

Please take a little time to read our values and guidelines, because your behaviour matters.




Act with Integrity

Demonstrate your moral principles before, during and after your engagements with employers. … Honesty and trust are vital in your work through Broadstone.

Be Reliable

Of course, you understand the importance of being reliable, especially in this line of work.  If you agree to work, you will be expected to meet your obligations to turn up to work on time, on the right day and complete your duties as agreed.

In addition to this, Broadstone and your employer(s) will expect you to respond to them when they need to contact you – either by phone or in-app message; please be available.

Work with Respect

You will undoubtedly come into contact with people and property through your work with Broadstone… Treat them how you want to be treated -They call it the “golden” rule because, if you do this and nothing else, you’ll be golden.

Take Pride

You’re representing Broadstone AND one of our employers at every stage of your assignment  – strive to be the best you can be.


Community Guidelines



You will be paid in accordance with the gross hourly rates set out in the terms of your Engagement, as agreed between you and the employer (the “Remuneration”) initially located on the job/shift listing on the app.

You’re responsible for paying tax and National Insurance on your income. It’s important to stay on top of all your records in order to work out how much you need to pay.

For the avoidance of doubt, the Remuneration shall never be less than £9 per hour on a temporary role. Permanent roles’ remuneration shall never be less than the minimum hourly rates set out in the laws of England and Wales.


At the beginning AND end of each shift, you must clock in/out using the mobile app whilst on site. This is in addition to any separate procedure that the employer may require you to comply with.

Whilst clocked in, your location may be monitored by Broadstone using your phone’s GPS, either in real-time or retrospectively.

In order to be considered in the next pay cycle, any amendment requests to timesheets must be made by the end of the week in which the query arises (week runs Mon – Sun).

If an amendment request is made after the week of the shift, the request may not go into effect until the following pay cycle.

If you have any issues clocking in/out or your timesheet, please contact us immediately on


The following behaviour will be regarded as misconduct which could entitle the Client to ask you to leave the Shift/Engagement:

(a) Theft and/or fraud.

(b) Discrimination, bullying and harassment (of any nature).

(c) The use of company facilities and equipment for personal reasons in work time.

(d) Damage to property belonging to or in the possession of the Client or of other service providers.

(e) Abusive behaviour (verbal or non-verbal) physical violence or assault.

(f) Swearing or abusive language.

(g) The wilful failure to follow management instructions or guidelines.

(h) Possession of an offensive weapon.

(i) Smoking in the workplace, or consumption of alcohol or drugs, or acting under the influence thereof;

(j) Conduct likely to endanger persons or property.

(k) Any use of mobile phone outside of your designated rest breaks or for the purposes of clocking in and out of an assignment and other assignment related issues.

(l) Failure to speak English if requested by the client.

If you are asked to leave a Shift/Engagement for any of the behaviours identified above, you will not be paid for the remainder of the Shift/Engagement and Broadstone reserves the right to terminate this contract.


By using the Services, you agree to be given feedback by employers to whom you have provided services. You acknowledge that feedback will consist of ratings and reviews left by employers and that these ratings and reviews will be used by Broadstone to display on your profile publicly. Broadstone is not legally responsible for any rating or review posted on its services by any party.

Broadstone uses employers’ ratings of your services provided at its discretion to decide whether to allow you to maintain access to the platform.

Cancellation and Late Arrival Policy

Shifts applied to and approved by an employer can only be cancelled with at least 48 hours notice. Any shift(s) cancelled within 48 hour window before the shift is due to start may incur a strike.

No-Show Policy

Failure to attend a shift without any form of previous communication (no-show) with Broadstone and the Employer may result in immediate termination from the platform.

Negative Client Feedback

Negative client feedback may result in a strike and/or removal from all shifts in job. Negative client feedback Includes but is not limited to inappropriate behavior, failure to perform contracted duties and/or unsatisfactory performance during contracted hours may result in a strike and/or removal from the rest of the shifts on the job.

Strike Policy

Broadstone has a strict 3-strike policy. Any violation of the Community Guidelines (above) may constitute a strike – after 3 strikes you will be suspended/terminated from the platform.

We value our hard working community and letting a member of community down isn’t something we can tolerate. If you have a valid reason for an incident, it will be reviewed by our team on a case-by-case basis.